September 23, 2008
Shipping Rate
Our shipping rate continues to improve. Color is starting to be very good and consistent and so is the blank parts flow.
Due to our own high internal standards, we are rejecting quite a few jobs before they ship - all this is related to color adjustments with the new system and parts manufacturing using a revised porcelain formula. We soon expect to be back where we were before the fire.
A note about reject rates: Is this our best work? Does it closely match the photograph? These are a few of the questions our people ask when doing final quality control reviews on every portrait. I won't share our current reject rate here because it just gives our competitors something to talk about. It's only important to us and it reflects how we are meeting our quality standards. The secret is - we all have a reject rate and I'm sure we all manage to varying levels of acceptability. It's the nature of what we all are challenged with every day. You'd be surprised at what happens in an oven between 900 and 1400 degrees!
Domes and Frames
Our doming dies are almost finished. What happened to the machinist that could calculate an arc and make a die that won't rock? Need I say more? They are coming soon. If you've ordered a dome and need it quickly - please give us a call and we'll change it to a flat part to ship sooner.
Frames - our original covered frames are just starting to be delivered this week. Thank you for your patience. Your jobs will ship soon if waiting on either of these frame types.
We appreciate your patience. We are working very hard every day to get back to being a seamless part of your supply chain.
Thank you for your business.
Scott Neal
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